Thank you for shopping at EKTEEN!
We want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return an item and receive a refund.
Return Window
You can return most new, unopened items purchased online within 7 days of delivery for a full refund. Unfortunately, we cannot process returns after 7 days.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the original packaging.
- In the same condition that you received it.
- With all tags attached.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please do not accept the delivery from the courier. If you have already accepted the package:
- Record a video of yourself opening the package. The video should clearly show the damage or incorrect item, and the exterior packaging with the shipping label.
- Contact EKTEEN customer service immediately with your order number and a brief description of the issue. Include the video as evidence.
Return Process
To return an eligible item, please follow these steps:
- Contact EKTEEN customer service by email at support@ekteen.com to request a return authorization (RA) number.
- Once you receive your RA number, pack the item securely in its original packaging.
- Clearly mark the RA number on the outside of the package.
- Ship the package back to EKTEEN using a trackable courier service.
- Please note that you are responsible for the cost of return shipping.
Refunds
Once we receive your returned item and confirm it meets the return conditions, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Return Shipping Costs
- For damaged or incorrect items: EKTEEN will cover the cost of return shipping.
- For unwanted items or change of mind: The cost of return shipping will be deducted from your refund amount.
We reserve the right to deny a refund if the returned item does not meet the return conditions.
Contact Us
If you have any questions about our return and refund policy, please contact us by email at support@ekteen.com